- Thousands of Agents. One Contact Center. GloballyOur history of powering large, distributed contact centers is unmatched. For decades we've supported the high-volume, high-uptime contact center needs of the world's largest companies, powering as many as 50,000 agents distributed across multiple sites. No one's contact center solution can scale like ours can. Able to handle more than 1.5 million busy-hour call completions (BHCC) – many times greater than our closest competitor - Centergy delivers the horsepower to drive your distributed center.
Centergy provides superior Customer Service through:
- Effective operations management of even the most fragmented environment
- Consistent connection of calls regardless of current call volume
- Faster access to agents with the right skills and training
- Quicker problem resolution
- Less time on hold